Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Delivery typically takes 14–21 days. 

Do you offer free shipping?
No! We offer paid shipping and the assembly is included on that fee for all orders. Check our shipping page for the latest details.

Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I return an item?
Get in touch with our customer support team sending an email at bnlfurniture@yahoo.com and we'll guide you through the returns process and provide a returns label where applicable.

When will I receive my refund?
Once we've received and inspected your return, for more information see the Return/Refund policy

Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other payment options available at checkout.

Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption to keep your payment details safe and secure.

Products

Are your products in stock?
Stock levels are shown on each product page. If an item is out of stock, you may be able to sign up for a restock notification.

I received a damaged or incorrect item — what should I do?
We're sorry to hear that! Please contact us as soon as possible with your order number and a photo of the issue, and we'll make it right.

Contact Us

How can I get in touch?
You can reach our customer support team via the contact form on our website. We aim to respond to all enquiries within 1–2 working days.